Control of your customers' personal injury claim is key to managing costs, ensuring other intermediaries do not capture that claim and critically making sure your customer is looked after in the way that you want them to be. The customer journey of every claimant is the cornerstone of the services we provide insurance clients.

Chameleon provides a full range of personal injury and Accident Management solutions, from capture to medical assessment to treatment, we have a bespoke solution tailored to each customer needs.

Service includes:

The diagnosis of whiplash injuries is largely dependant on self-reported symptoms from a potential claimant. This is compounded by factors such as high consumer awareness of whiplash as an injury and associated with making a personal injury claim. This, together with poor medical assessment by current medical suppliers, means it's no wonder whiplash claims form a much higher proportion of personal injury claims in the UK than elsewhere in the Europe

Third Party Solutions

Our key objective is to provide our clients with complete flexibility in capturing and processing an identified third party non-fault claim. In creating the Third Party Solutions Team, we have been able to establish a framework for our insurer clients that demonstrates our ability to reduce the costs of a claim significantly, by proactively and efficiently capturing and processing it. We remove the need for solicitors, thereby significantly reducing costs and improving the customer journey. Alternatively, once a claim has been captured we offer our clients the ability to run and control the claims process internally.

Medical Reporting Solutions

Our telephone initial medical screening [IMA] system challenges the "no-questions-asked" approach to whiplash, as we believe it is important to ensure people understand that not everyone in a car collision is likely to get whiplash.

The UK's leading insurers, alongside world leading medical experts in whiplash, have developed our triage medical screening service. Using biomechanical evidence, our IMA screening clearly separates those with real injuries from those that have mild pain and low whiplash symptoms, thereby also removing a significant part of the low value but high cost claims.