BROKER SERVICES

Chameleon provides a range of personal injury and Accident Management solutions to its brokers clients, from capture to medical assessment to treatment, we have a bespoke solution tailored to each customer needs.

Our 24/7 inbound and outbound telemarketing call centre provides you with the ability to cost effectively outsource all claims handling, accident management and data marketing services without compromising customer services.

Service include:

Claims Management Solutions

The Chameleon Claims handling team covers a full range of services in personal injury. Our 24/7 experienced claims team will capture all accident information and process each claim using the latest workflow and technology systems ensuring first class service and delivery.

Telemarketing Solutions

Many insurers, brokers and intermediaries simply do not have a process in place to recycle existing client data. Chameleon can provide your business with a bespoke outsourced telesales resource with which to generate additional revenue by recycling your existing data and failed quotes. For over 10 years, Chameleon has a proven track record of working with and converting client's data into an important revenue generator. In addition, we can operate as a means to provide sales leads and other selling opportunities in order to generate potential new clients.

Third Party Solutions

Our key objective is to provide our clients with complete flexibility in capturing and processing an identified third party non-fault claim. In creating the Third Party Solutions Team, we have been able to establish a framework for our insurer and broker clients that demonstrates our ability to reduce the costs of a claim significantly, by proactively and efficiently capturing and processing it. We remove the need for solicitors, thereby significantly reducing costs and improving the customer journey. Alternatively, once a claim has been captured we offer our clients the ability to run and control the claims process internally.

Medical Reporting Solutions

Our telephone initial medical screening [IMA] system challenges the "no-questions-asked" approach to whiplash, as we believe it is important to ensure people understand that not everyone in a car collision is likely to get whiplash. The UK's leading insurers, alongside world leading medical experts in whiplash, have developed our triage medical screening service. Using biomechanical evidence, our IMA screening clearly separates those with real injuries from those that have mild pain and low whiplash symptoms, thereby also removing a significant part of the low value but high cost claims.

Care & Treatment Management Services

A GP or qualified physiotherapist assesses every claim to determine a potential real injury (or otherwise) with a full medical assessment and injury report. This provides our clients with total control of the claims process and puts them in a position to confidently recommend legal advice for those claimants identified has having probable whiplash, against those diagnosed with mild symptoms that may only require light touch or indeed no legal assessment. Providing an instant medical assessment before the instruction of legal representation, ensures that only those claims with clearly identified whiplash symptoms or other serious injury are processed through the current compensation system. Those cases that are diagnosed with mild symptoms are still provided with first-class early intervention treatment, using a bespoke network of treatment providers that operate under strict SLA's and only provide treatment proportionate to the IMA screening assessment.

Benefits of working with Chameleon:

Convert your data into revenue
Access to latest call handling and telesales technology
Motivated highly trained staff
Account Management and consultation
Instant capacity