Complaints

Chameleon aim to provide you with the highest standards of service, however, there may be an occasion when you feel you have cause for complaint. If this is the case, please be assured our staff will do all they possibly can to resolve the problem and ensure you receive a prompt and fair response to your complaint.

We have a formal complaints handling procedure in place and our procedures meet the standards set by the regulatory body which authorises our business, the Ministry of Justice.

Our promise to you

Our complaints procedure is designed to ensure that each complaint is dealt with fairly and to your satisfaction. We will send you an acknowledgement letter within 5 working days of your complaint being received by us in writing. We are committed to resolving your complaint whenever possible through our complaints procedure, however, if our investigations cannot be completed within 4 weeks, we will confirm in writing the reasons for the delay.

Furthermore, if our investigations have not been completed within 8 weeks, we will outline our findings to you in writing and explain why we are unable to resolve your complaint, as well as highlighting your right to refer your complaint to the relevant Claims Management Regulator.

Should you wish to discuss any concerns you may have, please telephone us on 0845 688 1233, or email us at complaints@chameleontelesalesltd.co.uk